Return & Refund Policy

Last Updated: July 2026

At ZABI DROPS, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Gift cards
• Final sale or clearance items
• Personal care products that have been opened or used

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with clear photos. We'll arrange a replacement or refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we'll notify you of the refund status. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

For returns due to a change of mind, customers are responsible for return shipping costs. If the return is due to our error or a defective product, we'll cover the return shipping.